PRIVACY AND COOKIES
Information we collect
In running our website we may collect and process the following data about you… information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data. Information provided voluntarily by you. For example, when you send a booking enquiry. Information that you provide when you email us.
Use of information
We use the information that we collect from you to provide services to you. In addition to this we may use the information for one or more of the following purposes: To provide information to you that you request from us relating to our services, i.e. sending you a reply when you contact us. To provide information to you relating to offers and events. But such additional information will only be provided where you have explicitly consented, say by online sign-up, to an email newsletter. Newsletters, mailing lists and their maintenance are administered using a secure third-party organisation, Campaign Monitor. We will never allow other third parties to use your data.
Storing personal data
In operating our website it is sometimes necessary to transfer data that we collect from you to secure locations outside of Australia for processing and storing. This particularly applies to forms. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure your data is treated stored securely. Sending such information is at your risk, though we believe this to be minimal.
Disclosing your information
We will not disclose your personal information to any other party except in the circumstances below:
- In the event that we sell all or part of our business.
- Where we are legally required by law to disclose your personal information.
- To further fraud protection and reduce the risk of fraud.
Third party links
Social media platforms
Communication and actions taken through external social media platforms (like say, Facebook) that this website and its owners participate in, are subject to the terms, conditions and privacy policies held by each social media platform. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion. And note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
We use Facebook Custom Audiences in order to deliver advertisements to Facebook users, through Facebook Pixel. This technology and code, specifically cookies, is used to customise Facebook content and advertising to you. And it provides social media features to analyse traffic to the site. We will share information about your use of our site with our digital strategy advertising team.
Facebook Pixel may record…
- Your IP address.
- Type of device you are using.
- Operating system version.
- Browser language.
- Landing pages.
- Number of clicks on a page or a feature.
- The pages viewed and date and time of activity.
We never collect personal information, such as GPS location and name. Facebook Pixel identifies Facebook users through coded and secure information. Note, you can switch Pixel off if you prefer, by clicking below…
Access to information
We offer you the right to access any information that we hold relating to you. Please note that we reserve the right to charge a small fee to cover costs incurred by us in providing you with the information.
Questions or comments?
Please contact us and we will respond as soon as possible.
Resources and more information
Campaign Monitor privacy information www.campaignmonitor.com/policies/
Australian Privacy Act 1988 and its principles www.oaic.gov.au/privacy-law/privacy-act/australian-privacy-principles